Refund Policy

Last Updated : 10-Oct-2025

At Taevas Life Sciences (“Taevas”, “we”, “our”, or “us”), we ensure that every medical device or accessory you purchase or rent meets the highest standards of quality and safety. This Return & Refund Policy explains the conditions under which returns, replacements, or refunds are accepted for both purchased and rented products.

1. Eligibility for Returns

We accept returns or replacements only under the following conditions:

  • The product received is damaged, defective, or not as described on our website or quotation.
  • The product has been delivered incorrectly (wrong model, quantity, or accessory).
  • The product is eligible under warranty or service terms and has been authorized by our support team.
  • The request for return has been raised within ABC days from the date of delivery.
  • Due to hygiene and regulatory standards, opened or used medical devices cannot be returned unless defective upon delivery.

2. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Disposable or consumable parts (e.g., sensors, electrodes, tubing, filters, masks, mouthpieces).
  • Software licenses, activation codes, or digital downloads.
  • Products damaged due to misuse, improper installation, or modification.
  • Devices customized or configured for a specific patient or clinic.
  • Items returned beyond the allowed time window.

3. Return Process (Purchased Devices)

  1. Submit a Return Request
    • Contact Customer Support (email/helpline) with order number, proof of purchase, and reason for return.
    • Attach photos or videos showing visible defects or damage.
  2. Evaluation & Authorization
    • Our QA team will review your request and confirm eligibility.
    • If approved, a Return Authorization (RA) number and pickup instructions will be shared.
  3. Packaging & Pickup
    • The device must be returned in original packaging with accessories, manuals, and invoice.
    • Pickup will be scheduled by our logistics partner, or you may be asked to ship to a designated service center.
  4. Inspection & Resolution
    • Upon receipt, the device will be inspected and verified.
    • If defective, a replacement/repair/refund will be processed.
    • If no fault is found, the device will be returned and shipping costs may apply.

4. Return Process (Rented Devices)

  1. Scheduled Return / End of Rental
    • At rental-end, our logistics team will coordinate pickup and inspection.
    • Devices must be cleaned, packed, and kept ready for collection.
  2. Early Termination or Device Swap
    • For early returns or replacement requests, contact support.
    • Charges for early termination, relocation, or reinstallation may apply.
  3. Inspection & Condition Report
    • Returned rental devices will be inspected for function and condition.
    • Damage or missing parts may lead to deductions from security deposit.

5. Refunds

  • Approved refunds will be processed to your original payment method or store credit within ABC working days.
  • Refunds may be partial in cases where:
    • Accessories or components are missing.
    • Damage beyond normal use is detected.
    • Shipping or service charges are non-refundable.
  • Refund timelines depend on your bank or payment processor.

For rental devices: refundable security deposit (after deductions) will be released within ABC days of inspection.

6. Replacement Policy

  • Eligible products will be replaced with a new or refurbished unit of equal model.
  • If the model is discontinued:
    • An upgraded model may be offered at a discounted price, or
    • A full refund may be provided.
  • Replacement timelines depend on stock availability and region.

7. Damaged or Missing Items on Delivery

If your product arrives damaged, incomplete, or tampered with:

  • Notify us within 24–48 hours via support.
  • Share images of outer packaging, shipping label, and damaged product.
  • Claims beyond the window may not be eligible.

8. Cancellation Policy

  • Orders can be canceled before shipment or installation.
  • For rentals, cancellations after dispatch incur minimum rental charges.
  • Refunds for canceled orders (if prepaid) will be processed after deduction of gateway fees.

9. Shipping Costs for Returns

  • If the return is due to our error, Taevas will bear logistics costs.
  • If not due to defect (e.g., preference), customer pays return shipping.
  • International customs duties or taxes are non-refundable.

10. Contact Information

Customer Support – Taevas Life Sciences
Email: contact@taevasglobal.com
Helpline: ABC
Address: ABC

Our team will guide you through every step of the process.

11. Amendments

Taevas may update this policy periodically. The latest version will always be available on our website.